When Someone Dies nikki@nixcollective.co.uk August 28, 2022

Firstly, don’t think that it’s too soon to contact your funeral director – we are here to help and guide from the moment you make that first call. We understand it’s a uncertain and worrying time. 

Here is an outline guide of what might happen, after your loved one has passed away. Once the death has been confirmed they can come into our care, alternatively if the death has been referred to a coroner, we have to wait until they have completed the documentation required.

The next step will depend on where your loved one passed away

Registering a Death

The person who registers the death, is usually the next of kin and is formally known as the informant.

You will be advised where your local registry office is. You telephone them to make an appointment and they will advise you of the questions you may need to answer and the documents you need to take along to an appointment.

Once the registrar has everything they need to register the death, you will be presented with a death certificate – this will be needed to begin arranging a funeral.


When a death is referred to the coroner, it usually means the cause of death is not certain.

The coroner is an independent judicial officer. If the cause of death is found to be of natural causes with no other circumstances, then no further investigation will be required and the documentation will be produced to enable you to register the death.

If the death was not due to natural causes or there was circumstances requiring further investigation, the coroner will open an inquest.

Department for Work & Pensions

If the person who has passed away doesn’t have a funeral plan or enough money to cover the cost of a funeral, you may be entitled to help from the DWP.

If you believe you may be entitled to help, you should contact your local DWP office as soon as possible. If you are a close relative but not on benefits, you may be entitled to a ‘Funeral Expenses Payment.’